Privacy Policy
Last Updated: January 2025
1. Information We Collect
ServicePro Center collects information necessary to provide our equipment repair and supply services. This may include:
- Contact information (name, phone number, email address, business address)
- Equipment details and service history
- Payment information for billing purposes
- Communication preferences
2. How We Use Your Information
We use the information we collect to:
- Provide equipment repair and maintenance services
- Process payments and maintain billing records
- Communicate about service status, appointments, and parts availability
- Send service reminders and maintenance recommendations
- Improve our services and customer experience
- Comply with legal obligations
3. Information Sharing
ServicePro Center does not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With equipment manufacturers for warranty service and parts ordering
- With payment processors to complete transactions
- When required by law or to protect our legal rights
- With your explicit consent
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
5. Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve user experience and analyze site traffic. You can control cookie preferences through your browser settings.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications
- Request a copy of your service records
7. Data Retention
We retain customer information for as long as necessary to provide services, maintain business records, and comply with legal obligations. Service records are typically retained for 7 years.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this privacy policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this privacy policy or how we handle your personal information, please contact us:
ServicePro Center
1501 E Baseline Rd, Suite 111
Gilbert, AZ 85233
Phone: (602) 799-0128